Frequently Asked Questions
How do I register for tutoring services?
Registering is simple! Visit our registration page and complete a form as a learner or parent. Fill in the required details, specify your subject and learning needs, and we’ll connect you with the perfect tutor. For in-person sessions, we’ll match you with tutors available in your area.
What subjects and age groups do you cover?
We cover a wide range of subjects, including Math, Science, English, Coding, Test Prep, and more. Our services are tailored for learners of all ages, from early learners in primary school to university students and adult learners.
Can I choose my tutor?
Yes, you can! After registering, you’ll have the choice to choose either a male or a female tutor. We provide tutors with high ratings from our clients to prospective parents.
How does scheduling work?
Our platform offers flexible scheduling to suit your needs. You can book sessions based on your availability, whether for online or in-person lessons. Choose from one-time sessions, weekly schedules, or customized plans.
What happens if I need to cancel or reschedule a session?
We understand that plans can change! You can cancel or reschedule a session by informing us at least two days before the session. Please note that we follow a cancellation policy, so be sure to check the terms regarding refunds or rescheduling timelines.
Are group sessions available?
Yes, we offer both one-on-one and group tutoring sessions. Group sessions are ideal for collaborative learning and can also be a more cost-effective option. You can check availability for group classes during registration.
How do I track my or my child’s progress?
We provide regular progress reports, including feedback from tutors, to help you stay informed about learning achievements and areas for improvement. You can also communicate directly with the tutor for detailed updates.
Can tutoring sessions be recorded for later review?
Yes, online sessions can be recorded upon request. This is a great way for learners to revisit lessons and reinforce what they’ve learned. Recordings are securely stored and shared only to the learner and parent upon request.
How do I pay for the services?
Payments are simple and secure. You can pay online through bank transfers to our accounts (to be shared with you). For in-person tutoring, payment arrangements can also be made directly. We offer flexible plans, including pay-per-session, packages, or monthly subscriptions.
Is online tutoring safe for my child?
Absolutely! Our online platform is designed with safety in mind. All sessions are conducted on secure, monitored platforms with features like virtual whiteboards and session recordings. Additionally, all our tutors undergo thorough background checks to ensure a safe and supportive learning environment.
What qualifications do your tutors have?
Our tutors are highly qualified professionals with expertise in their respective subjects. They undergo a rigorous vetting process to ensure they have the skills, knowledge, and teaching experience to meet learners’ needs effectively.
Can I switch tutors if I’m not satisfied?
Of course! Your satisfaction is our priority. If you feel your current tutor isn’t the best match, you can request to switch tutors by sending an email to us. We’ll help you find a better fit for your needs.
How are lessons delivered for online tutoring?
Online lessons are conducted through a secure platform featuring video calls, virtual whiteboards, and file-sharing tools. The platform is user-friendly and designed to create an interactive and engaging learning experience.
Do I need special software for online tutoring?
No, you don’t need special software. Our tutoring sessions are conducted on a user-friendly platform accessible via your web browser or a standard app. All you need is a stable internet connection, a device (computer, tablet, or smartphone), and a webcam and microphone for video sessions. Any additional tools or apps required will be provided or recommended by your tutor.
What if I experience technical difficulties during a session?
If you face technical issues, notify your tutor or our support team immediately. We will, if necessary, reschedule the session at no extra cost. To minimize disruptions, ensure your internet connection is stable, and check your device setup before starting the session.